Customer name in techsupport
Info
This issue was fixed in IP Fabric version 6.0.1
.
The customer name is stored in /opt/nimpee/conf.d/sys-nimpee.conf
. Its default
value is IPF
after the initial deployment and it is updated to the real
customer name upon license upload. When license upload fails, the customer name
is not updated and generated techsupports would contain IPF
as the customer
name.
Affects only new deployments of versions between 5.0.0
and 6.0.0
, not
upgrades.
The autoboss
user has to be able to create new files in the
/opt/nimpee/conf.d/
directory in order to update the customer name. Between
versions 5.0.0
and 6.0.0
, this directory was not writable for the autoboss
user.
Version 6.0.1
implements a fix for this issue, but you still have to re-upload
your license.
On older versions between 5.0.0
and 6.0.0
, the issue can be fixed manually
(#
denotes a root prompt):
-
Log in to the IP Fabric CLI as the
osadmin
user. -
Change to the
root
user with thesudo su
command. -
Change the ownership and permissions of the
/opt/nimpee/conf.d/
directory:# chown root:autoboss /opt/nimpee/conf.d/ # chmod 0775 /opt/nimpee/conf.d/
-
Re-upload your license.
-
Validate that the customer name was updated in
/opt/nimpee/conf.d/sys-nimpee.conf
:# grep custname /opt/nimpee/conf.d/sys-nimpee.conf custname="<your_company_name>"