How to Troubleshoot IP Fabric VM
In the event of a VM network connection problem, DNS issues, network devices connectivity issue, IP Fabric CLI is a useful helper.
CLI can also be used to access system and application logs and snapshot files.
Examining the Network Interface Settings
Warning
When you log in through a VM console or SSH, network settings are displayed. This content is static, generated when VM boots! When DHCP is used, an IP address can change in some cases.
Linux ipfabric-server 5.10.0-19-amd64 #1 SMP Debian 5.10.149-2 (2022-10-21) x86_64
IP FABRIC 6.0.0+21
NETWORK INFRASTRUCTURE MANAGEMENT PLATFORM
ENGINEERING EDITION
(c) IP FABRIC, INC
UNAUTHORIZED ACCESS PROHIBITED
WEB: https://65.21.240.33/
IP: 65.121.240.33
GW: 172.31.1.1
DNS: 185.12.64.1
DNS: 185.12.64.2
For troubleshooting purpose please login as user "osadmin"
with password configured during initial setup.
Last login: Wed Dec 14 14:21:01 2022 from 192.168.253.6
To determine the IP address or addresses of your IP Fabric system:
ip addr show
To show the route entries in the kernel:
ip route
Examining DNS Settings
DNS can be checked using the dig or nslookup command.
Use dig to try to resolve a domain
16:45 #> dig ipfabric.io
; <<>> DiG 9.10.6 <<>> ipfabric.io
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 40055
;; flags: qr rd ra; QUERY: 1, ANSWER: 2, AUTHORITY: 0, ADDITIONAL: 1
;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 1480
;; QUESTION SECTION:
;ipfabric.io. IN A
;; ANSWER SECTION:
ipfabric.io. 300 IN A 162.159.137.54
ipfabric.io. 300 IN A 162.159.136.54
;; Query time: 54 msec
;; SERVER: 10.64.16.1#53(10.64.16.1)
;; WHEN: Wed Dec 14 16:45:46 CET 2022
;; MSG SIZE rcvd: 72
Use dig to get a PTR record
16:49 #> dig -x 135.181.89.75
; <<>> DiG 9.10.6 <<>> -x 135.181.89.75
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 62086
;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 1
;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 1480
;; QUESTION SECTION:
;75.89.181.135.in-addr.arpa. IN PTR
;; ANSWER SECTION:
75.89.181.135.in-addr.arpa. 600 IN PTR static.75.89.181.135.clients.your-server.de.
;; Query time: 225 msec
;; SERVER: 10.64.16.1#53(10.64.16.1)
;; WHEN: Wed Dec 14 16:49:43 CET 2022
;; MSG SIZE rcvd: 112
For PTR record check ANSWER which contains requested domain name.
With nslookup one can achieve similar results.
Example
16:49 #> nslookup static.75.89.181.135.clients.your-server.de
Server: 10.64.16.1
Address: 10.64.16.1#53
Non-authoritative answer:
Name: static.75.89.181.135.clients.your-server.de
Address: 135.181.89.75
Testing Network Connectivity
IP Fabric CLI provides access to standard Unix tools for network testing, such as ping, traceroute, telnet, ssh, netstat etc.
ICMP
Please remember that ICMP packets used by ping and traceroute might be blocked by other devices in the network. It does not mean that a device cannot be reached using SSH or Telnet.
To make sure that the network device is available from IP Fabric VM, you
can use the telnet and ssh client from the command line.
For SSH testing:
ssh userName@device-IP-or-Hostname
For Telnet testing:
telnet device-IP-or-Hostname
Since version 5.0, there is also a tool called ipf-connection-tester for testing the network connectivity using SSH library that is used by the Discovery process, which is different than the system SSH library!
To test SSH connectivity, use:
ipf-connection-tester ssh userName@device-IP-or-Hostname
Example
root@ipfabric-server:~# ipf-connection-tester ssh 192.168.121.119
Username? username1
Password?
2022-12-14T16:33:30.505Z - debug: Custom crypto binding not available
2022-12-14T16:33:30.507Z - debug: Local ident: 'SSH-2.0-ssh2js1.10.0'
2022-12-14T16:33:30.507Z - debug: Client: Trying 192.168.121.119 on port 22 ...
2022-12-14T16:33:33.576Z - debug: Socket error: connect ETIMEDOUT 192.168.121.119:22
2022-12-14T16:33:33.579Z - info: Awaiting connectionEndedPromise...
2022-12-14T16:33:33.580Z - debug: Socket closed
2022-12-14T16:33:33.582Z - info: SocketClosedPromise finished.
2022-12-14T16:33:33.582Z - info: LogList: [
"Trying SSH connect to 192.168.121.119:22",
"SSH Error: Error: connect ETIMEDOUT 192.168.121.119:22"
]
2022-12-14T16:33:33.583Z - error: connect ETIMEDOUT 192.168.121.119:22 {"name":"ABConnectionError","stack":"Error: connect ETIMEDOUT 192.168.121.119:22\n at TCPConnectWrap.afterConnect [as oncomplete] (node:net:1157:16)"}
If you are getting timeouts, it is possible to increase the default timeout options:
Options:
-r, --ready-timeout <timeout> seconds to wait till connection is ready (default: 30)
-d, --data-timeout <timeout> seconds to wait till data is received (default: 10)
For example:
ipf-connection-tester ssh userName@device-IP-or-Hostname -r 60 -d 20
For testing telnet, simply change ssh to telnet:
ipf-connection-tester telnet userName@device-IP-or-Hostname
Timeout options are the same. However, the telnet connection tester is much less verbose than the SSH one, so for both security and verbosity, prefer SSH whenever possible.
If you wish to run ipf-connection-tester from your own automation script, here are possible return values:
0– Connection success1– Missing or invalid command line arguments2– Connection failed
Check Memory and Swap Usage
free -m
Example
osadmin@ipfabric-howto1118135353:~$ free -m
total used free shared buff/cache available
Mem: 15630 4708 8271 3 2649 10662
Swap: 979 0 979
Check Which Processes Use Most CPU
top
Example
osadmin@ipfabric-howto1118135353:~$ top
top - 13:19:40 up 7 min, 1 user, load average: 0.01, 0.13, 0.10
Tasks: 186 total, 1 running, 185 sleeping, 0 stopped, 0 zombie
%Cpu(s): 0.1 us, 0.2 sy, 0.0 ni, 99.7 id, 0.0 wa, 0.0 hi, 0.0 si, 0.0 st
MiB Mem : 15630.1 total, 8321.4 free, 4659.0 used, 2649.7 buff/cache
MiB Swap: 980.0 total, 980.0 free, 0.0 used. 10713.4 avail Mem
PID USER PR NI VIRT RES SHR S %CPU %MEM TIME+ COMMAND
683 rabbitmq 20 0 5397952 116476 7984 S 1.3 0.7 0:13.36 beam.smp
888 arangodb 20 0 8397360 3.3g 1.9g S 1.0 21.7 0:23.53 arangod
690 redis 20 0 67308 10480 8256 S 0.7 0.1 0:00.85 redis-server
1423 autoboss 20 0 1056132 272092 38308 S 0.3 1.7 0:04.59 ipfabric-api
2528 osadmin 20 0 10192 3764 3016 R 0.3 0.0 0:00.02 top
1 root 20 0 102700 10680 7672 S 0.0 0.1 0:01.46 systemd
2 root 20 0 0 0 0 S 0.0 0.0 0:00.01 kthreadd
3 root 0 -20 0 0 0 I 0.0 0.0 0:00.00 rcu_gp
4 root 0 -20 0 0 0 I 0.0 0.0 0:00.00 rcu_par_gp
6 root 0 -20 0 0 0 I 0.0 0.0 0:00.00 kworker/0:0H-events_highpri
[...]
Check Which Processes Use Most Memory
top -o %MEM
Example
osadmin@ipfabric-howto1118135353:~$ top -o %MEM
top - 13:20:55 up 9 min, 1 user, load average: 0.00, 0.10, 0.09
Tasks: 184 total, 1 running, 183 sleeping, 0 stopped, 0 zombie
%Cpu(s): 0.9 us, 0.3 sy, 0.0 ni, 98.8 id, 0.0 wa, 0.0 hi, 0.0 si, 0.0 st
MiB Mem : 15630.1 total, 8321.8 free, 4658.6 used, 2649.8 buff/cache
MiB Swap: 980.0 total, 980.0 free, 0.0 used. 10716.3 avail Mem
PID USER PR NI VIRT RES SHR S %CPU %MEM TIME+ COMMAND
888 arangodb 20 0 8398384 3.3g 1.9g S 0.7 21.7 0:24.11 arangod
672 autoboss 20 0 4171476 1.7g 40324 S 0.0 10.9 0:35.67 ipfabric-api
1429 autoboss 20 0 1137824 309384 40568 S 0.0 1.9 0:07.04 ipfabric-api
1435 autoboss 20 0 1123412 275388 38776 S 0.0 1.7 0:04.67 ipfabric-api
1417 autoboss 20 0 1122176 273100 38760 S 0.3 1.7 0:06.45 ipfabric-api
1423 autoboss 20 0 1056132 271580 38308 S 0.0 1.7 0:04.63 ipfabric-api
701 autoboss 20 0 10.8g 170648 32152 S 0.0 1.1 0:02.52 syslogWorkerBui
683 rabbitmq 20 0 5398464 116380 7984 S 1.3 0.7 0:14.47 beam.smp
673 autoboss 20 0 945264 112476 32556 S 0.0 0.7 0:01.76 nimpee-update
737 autoboss 20 0 811620 53092 30736 S 0.0 0.3 0:00.37 ipfabric-webhoo
[...]
Check Status of Common Services
systemctl status nimpee-api.service
Example
osadmin@ipfabric-howto1118135353:~$ systemctl status nimpee-api.service
● nimpee-api.service - IPFabric API
Loaded: loaded (/lib/systemd/system/nimpee-api.service; enabled; vendor preset: enabled)
Active: active (running) since Fri 2022-11-18 13:11:48 UTC; 18min ago
Main PID: 672 (ipfabric-api)
Tasks: 58 (limit: 18711)
Memory: 2.7G
CPU: 1min 3.168s
CGroup: /system.slice/nimpee-api.service
├─ 672 /opt/ipf-api/ipfabric-api
├─1417 /opt/ipf-api/ipfabric-api /snapshot/api/build/bundle.js --worker --port=20000 --slave
├─1423 /opt/ipf-api/ipfabric-api /snapshot/api/build/bundle.js --worker --port=20001
├─1429 /opt/ipf-api/ipfabric-api /snapshot/api/build/bundle.js --worker --port=20002
├─1435 /opt/ipf-api/ipfabric-api /snapshot/api/build/bundle.js --worker --port=20003
└─1503 bwm-ng -o csv -I eth0 -t 1000 -u bytes -t rate
Nov 18 13:30:00 ipfabric-howto1118135353 sudo[3599]: pam_unix(sudo:session): session closed for user root
Nov 18 13:30:00 ipfabric-howto1118135353 sudo[3606]: autoboss : PWD=/opt/ipf-api ; USER=root ; COMMAND=/usr/sbin/service rabbitmq-server status
Nov 18 13:30:00 ipfabric-howto1118135353 sudo[3606]: pam_unix(sudo:session): session opened for user root(uid=0) by (uid=1001)
Nov 18 13:30:00 ipfabric-howto1118135353 sudo[3606]: pam_unix(sudo:session): session closed for user root
Nov 18 13:30:00 ipfabric-howto1118135353 sudo[3614]: autoboss : PWD=/opt/ipf-api ; USER=root ; COMMAND=/usr/sbin/service syslogWorker@1 status
Nov 18 13:30:00 ipfabric-howto1118135353 sudo[3614]: pam_unix(sudo:session): session opened for user root(uid=0) by (uid=1001)
Nov 18 13:30:00 ipfabric-howto1118135353 sudo[3614]: pam_unix(sudo:session): session closed for user root
Nov 18 13:30:00 ipfabric-howto1118135353 sudo[3630]: autoboss : PWD=/opt/ipf-api ; USER=root ; COMMAND=/usr/sbin/service webhookWorker status
Nov 18 13:30:00 ipfabric-howto1118135353 sudo[3630]: pam_unix(sudo:session): session opened for user root(uid=0) by (uid=1001)
Nov 18 13:30:00 ipfabric-howto1118135353 sudo[3630]: pam_unix(sudo:session): session closed for user root
systemctl status nginx.service
Example
osadmin@ipfabric-howto1118135353:~$ systemctl status nginx.service
● nginx.service - A high performance web server and a reverse proxy server
Loaded: loaded (/lib/systemd/system/nginx.service; enabled; vendor preset: enabled)
Active: active (running) since Fri 2022-11-18 13:11:56 UTC; 19min ago
Docs: man:nginx(8)
Process: 1445 ExecStartPre=/usr/sbin/nginx -t -q -g daemon on; master_process on; (code=exited, status=0/SUCCESS)
Process: 1446 ExecStart=/usr/sbin/nginx -g daemon on; master_process on; (code=exited, status=0/SUCCESS)
Main PID: 1447 (nginx)
Tasks: 9 (limit: 18711)
Memory: 26.7M
CPU: 573ms
CGroup: /system.slice/nginx.service
├─1447 nginx: master process /usr/sbin/nginx -g daemon on; master_process on;
├─1448 nginx: worker process
├─1449 nginx: worker process
├─1450 nginx: worker process
├─1451 nginx: worker process
├─1452 nginx: worker process
├─1453 nginx: worker process
├─1454 nginx: worker process
└─1455 nginx: worker process
Nov 18 13:11:56 ipfabric-howto1118135353 nginx[1445]: nginx: [warn] the "ssl" directive is deprecated, use the "listen ... ssl" directive instead in /etc/nginx/sites-enabled/ipf-nimpee-update:28
Nov 18 13:11:56 ipfabric-howto1118135353 nginx[1445]: nginx: [warn] the "ssl" directive is deprecated, use the "listen ... ssl" directive instead in /etc/nginx/sites-enabled/nimpee-webng:35
Nov 18 13:11:56 ipfabric-howto1118135353 nginx[1445]: nginx: [warn] "ssl_stapling" ignored, issuer certificate not found for certificate "/etc/nginx/ssl/server.crt"
Nov 18 13:11:56 ipfabric-howto1118135353 nginx[1445]: nginx: [warn] "ssl_stapling" ignored, issuer certificate not found for certificate "/etc/nginx/ssl/server.crt"
Nov 18 13:11:56 ipfabric-howto1118135353 nginx[1446]: nginx: [warn] the "ssl" directive is deprecated, use the "listen ... ssl" directive instead in /etc/nginx/sites-enabled/ipf-nimpee-update:28
Nov 18 13:11:56 ipfabric-howto1118135353 nginx[1446]: nginx: [warn] the "ssl" directive is deprecated, use the "listen ... ssl" directive instead in /etc/nginx/sites-enabled/nimpee-webng:35
Nov 18 13:11:56 ipfabric-howto1118135353 nginx[1446]: nginx: [warn] "ssl_stapling" ignored, issuer certificate not found for certificate "/etc/nginx/ssl/server.crt"
Nov 18 13:11:56 ipfabric-howto1118135353 nginx[1446]: nginx: [warn] "ssl_stapling" ignored, issuer certificate not found for certificate "/etc/nginx/ssl/server.crt"
Nov 18 13:11:56 ipfabric-howto1118135353 systemd[1]: nginx.service: Failed to parse PID from file /run/nginx.pid: Invalid argument
Nov 18 13:11:56 ipfabric-howto1118135353 systemd[1]: Started A high performance web server and a reverse proxy server.
systemctl status arangodb3.service
Example
osadmin@ipfabric-howto1118135353:~$ systemctl status arangodb3.service
● arangodb3.service - ArangoDB database server
Loaded: loaded (/lib/systemd/system/arangodb3.service; enabled; vendor preset: enabled)
Drop-In: /etc/systemd/system/arangodb3.service.d
└─ipf-nofile-override.conf
Active: active (running) since Fri 2022-11-18 13:11:48 UTC; 20min ago
Process: 662 ExecStartPre=/usr/bin/install -g arangodb -o arangodb -d /var/tmp/arangodb3 (code=exited, status=0/SUCCESS)
Process: 744 ExecStartPre=/usr/bin/install -g arangodb -o arangodb -d /var/run/arangodb3 (code=exited, status=0/SUCCESS)
Process: 799 ExecStartPre=/usr/bin/env chown -R arangodb:arangodb /var/log/arangodb3 (code=exited, status=0/SUCCESS)
Process: 800 ExecStartPre=/usr/bin/env chmod 700 /var/log/arangodb3 (code=exited, status=0/SUCCESS)
Process: 801 ExecStartPre=/usr/bin/env chown -R arangodb:arangodb /var/lib/arangodb3 (code=exited, status=0/SUCCESS)
Process: 880 ExecStartPre=/usr/bin/env chmod 700 /var/lib/arangodb3 (code=exited, status=0/SUCCESS)
Process: 885 ExecStartPre=/usr/bin/env chown -R arangodb:arangodb /var/lib/arangodb3-apps (code=exited, status=0/SUCCESS)
Process: 887 ExecStartPre=/usr/bin/env chmod 700 /var/lib/arangodb3-apps (code=exited, status=0/SUCCESS)
Main PID: 888 (arangod)
Tasks: 49 (limit: 131072)
Memory: 3.4G
CPU: 29.865s
CGroup: /system.slice/arangodb3.service
└─888 /usr/sbin/arangod --uid arangodb --gid arangodb --pid-file /var/run/arangodb3/arangod.pid --temp.path /var/tmp/arangodb3 --log.foreground-tty true
Nov 18 13:11:48 ipfabric-howto1118135353 arangod[888]: 2022-11-18T13:11:48Z [888] INFO [e52b0] ArangoDB 3.5.7 [linux] 64bit, using jemalloc, build tags/v3.5.7-0-ga94761e8c6, VPack 0.1.33, RocksDB 6.2.0, ICU 58.1, V8 7.1.302.28, OpenSSL 1.1.1h 22 Sep 2020
Nov 18 13:11:48 ipfabric-howto1118135353 arangod[888]: 2022-11-18T13:11:48Z [888] INFO [75ddc] detected operating system: Linux version 5.10.0-19-amd64 (debian-kernel@lists.debian.org) (gcc-10 (Debian 10.2.1-6) 10.2.1 20210110, GNU ld (GNU Binutils for Debian) 2.35.2) #1 SMP Debia>
Nov 18 13:11:48 ipfabric-howto1118135353 arangod[888]: 2022-11-18T13:11:48Z [888] INFO [43396] {authentication} Jwt secret not specified, generating...
Nov 18 13:11:48 ipfabric-howto1118135353 arangod[888]: 2022-11-18T13:11:48Z [888] INFO [144fe] using storage engine mmfiles
Nov 18 13:11:48 ipfabric-howto1118135353 arangod[888]: 2022-11-18T13:11:48Z [888] INFO [3bb7d] {cluster} Starting up with role SINGLE
Nov 18 13:11:48 ipfabric-howto1118135353 arangod[888]: 2022-11-18T13:11:48Z [888] INFO [a1c60] {syscall} file-descriptors (nofiles) hard limit is 1048576, soft limit is 1048576
Nov 18 13:11:48 ipfabric-howto1118135353 arangod[888]: 2022-11-18T13:11:48Z [888] INFO [3844e] {authentication} Authentication is turned on (system only), authentication for unix sockets is turned on
Nov 18 13:11:49 ipfabric-howto1118135353 arangod[888]: 2022-11-18T13:11:49Z [888] INFO [8767f] {engines} DB recovery finished successfully
Nov 18 13:11:50 ipfabric-howto1118135353 arangod[888]: 2022-11-18T13:11:50Z [888] INFO [6ea38] using endpoint 'http+tcp://0.0.0.0:8529' for non-encrypted requests
Nov 18 13:11:50 ipfabric-howto1118135353 arangod[888]: 2022-11-18T13:11:50Z [888] INFO [cf3f4] ArangoDB (version 3.5.7 [linux]) is ready for business. Have fun!
Check if there are any failed services
systemctl --failed
Example
osadmin@ipfabric-howto1118135353:~$ systemctl --failed
UNIT LOAD ACTIVE SUB DESCRIPTION
0 loaded units listed.
Check Disk Space Usage
df -h
Example
osadmin@ipfabric-howto1118135353:~$ df -h
Filesystem Size Used Avail Use% Mounted on
udev 7.7G 0 7.7G 0% /dev
tmpfs 1.6G 688K 1.6G 1% /run
/dev/mapper/ipfabric--vg-root 224G 12G 203G 6% /
tmpfs 7.7G 8.0K 7.7G 1% /dev/shm
tmpfs 5.0M 0 5.0M 0% /run/lock
/dev/sda1 470M 88M 358M 20% /boot
tmpfs 1.6G 0 1.6G 0% /run/user/0
Check Inode Usage on Filesystems
df -i
Example
osadmin@ipfabric-howto1118135353:~$ df -i
Filesystem Inodes IUsed IFree IUse% Mounted on
udev 1995938 379 1995559 1% /dev
tmpfs 2000655 600 2000055 1% /run
/dev/mapper/ipfabric--vg-root 14822080 65161 14756919 1% /
tmpfs 2000655 2 2000653 1% /dev/shm
tmpfs 2000655 3 2000652 1% /run/lock
/dev/sda1 124928 356 124572 1% /boot
tmpfs 400131 17 400114 1% /run/user/0
Reboot and Shutdown
The IP Fabric VM can be also rebooted or shutdown using CLI.
- For rebooting the VM, use the
rebootcommand. - For shutting down the VM, use the
shutdown -h nowcommand.