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HP

Affected platforms: HP 10508 Comware Software, version 5.20.105, release 1208P05

Description: Sometimes the device randomly fails to return chassis information, and the serial number cannot be detected.

Result: The device may be saved with a serial number different from the correct one from the chassis. This can, for example, lead to incorrect change management results.

Output:

display device manuinfo
Chassis 1:

Chassis self:
Error: Failed to display the manufacture information of the chassis.

Description: HP Aruba switches may not display their serial number in the show version command output. In such cases, their base MAC address from the show version output is set as their serial number. This issue is known, e.g., for HP 2824 version I.10.107.