Skip to content


Affected platforms: HP 10508 Comware Software, Version 5.20.105, Release 1208P05

Description: Device sometimes randomly doesn’t return chassis information, SN can’t be detected

Result: Device can be saved with some other SN other than correct one from chassis. This can for example show incorrect change management results.


display device manuinfo
Chassis 1:

Chassis self:
Error: Failed to display the manufacture information of the chassis.

Description: HP Aruba switches may not display their serial number in the show version command output. In such cases, their base MAC address from the show version output is set as their serial number. This issue is known e.g. for HP 2824 version I.10.107.