vGraphNode Issues During Snapshot Loading
From version 6.7
to 7.2.9
, you might encounter problems when loading a newly created or existing snapshot.
The issue is related to an internal problem with the ArangoDB, which was resolved in version 7.2.9
.
However, if you have not yet upgraded to 7.2.9
, you may experience difficulties when loading snapshots.
How to Identify the Issue
There are two ways to check if your problem is related to the described bug:
-
Log in to the GUI, navigate to
/snapshot-management
, and select theFailed
snapshot. -
Log in to the CLI and run the following command:
cat /home/autoboss/snapshots/<affected snapshot ID>/services/tasker/all.txt
How to Resolve the Issue
Run System Maintenance via /settings/system/backup-maintenance
.
If the problem persists, try to Unload
and then Load
the affected snapshot on the /snapshot-management/
page.
Snapshot Remains in Error Status
If the snapshot remains in an error
state, please contact IP FABRIC Support
immediately and raise a new ticket as Technical Support with Priority Support set to High
or Critical
.