Technical Support

IP Fabric strives to ensure that the power of our Automated Network Assurance Platform is easily accessible for every user.

We want to make sure you find it easy to use, get the results you are looking for, and receive the support you need to achieve that.

The IP Fabric license entitles every paying customer to full customer support. In case of any issues, please contact our Support team at support.ipfabric.io:

IP Fabric Help Center

This is the support portal from which you can contact our Support team in case of any issues with IP Fabric.

Technical Support

Select this option if you are experiencing problems with installation, upgrades, backups, configuration, or technical use of the IP Fabric product.

Report a Bug

If you feel that the product is not behaving as it should, please select this option to inform us about the issues you are experiencing.

In either case, once you have raised a support ticket, you may be asked to generate a techsupport file and upload it via upload.ipfabric.io. This file will be used by our Support team to recreate your issue and expedite diagnosis.

Callhome

If your IP Fabric instance has permissions to connect directly to the internet (specifically to callhome.ipfabric.io on remote port 443/tcp), you can send our development team any diagnostic data related to parsing errors that may have occurred during your network discovery.

Allowlisting FQDNs

In your firewall, please allowlist FQDNs instead of IP addresses, as IP addresses are subject to change.

To send that diagnostic data to our development team, select Send Diagnostics in the product’s Support menu:

and click Send:

(the Parsing errors option should be selected by default)

Contact

IP FABRIC s.r.o.
Kateřinská 466/40
Praha 2 - Nové Město, 120 00
Czech Republic
Email: support@ipfabric.io
Phone: +420 720 022 997
Web: www.ipfabric.io