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Customer name in techsupport


This issue was fixed in release 6.0.1 of IP Fabric.

Customer name is stored in /opt/nimpee/conf.d/sys-nimpee.conf. Its default value is IPF after installation and updated to real customer name upon license upload. When license upload fails, customer name is not updated and generated techsupport contains IPF as a customer name.

Affects only new installations, not upgrades.

User autoboss has to be able to create new files in /opt/nimpee/conf.d/ directory in order to update customer name. This directory is not writable for user autoboss in appliance between versions 5.0.0 and 6.0.1.

Release 6.0.1 implements a fix for this issue, but you still have to re-upload the license.

For older releases between 5.0.0 and 6.0.0 it can be fixed manually:

  1. Change permissions for autoboss user for

    # chown root:autoboss /opt/nimpee/conf.d/
    # chmod 0775 /opt/nimpee/conf.d/
  2. Re-upload license

  3. Validate customer name in /opt/nimpee/conf.d/sys-nimpee.conf:

    # grep custname /opt/nimpee/conf.d/sys-nimpee.conf