IP Fabric strive to ensure that the power of our Automated Network Assurance Platform is simple to access for every user. We want to make sure you find it simple to use and get the results you are looking for, and that you have the support you need to achieve that. The IP Fabric licence entitles every paying customer to full customer support so in case of any issue, please contact our support team at support.ipfabric.io:
IP Fabric Help Center
This is the support portal from which you can contact our support teams in case of any issue with IP Fabric.
Select this option when you are having problems with installation, upgrade, backup, configuring, or technical use of the IP Fabric product.
If you feel that the product is not behaving as it should, please select this option to inform us about the issue you are experiencing.
In either case, once you have raised a support ticket, you may be asked to generate a techsupport file and upload it via upload.ipfabric.io. This will be used by the support team to recreate your issue and speed diagnosis of any issue.
If your IP Fabric instance has permissions to connect directly to the Internet (specifically to
callhome.ipfabric.io), you can
send our development team any diagnostic data relating to parsing errors that may have occurred during your snapshot.
To send that diagnostic data to the IP Fabric team, select the Send Diagnostics option on the product's Support menu:
Then opt in the Parsing Errors and hit Send: